The Paari School of Business at SRM University-AP is organising a Research Seminar titled “India’s Gig Economy: Mapping Challenges Through Last-Mile Delivery & Worker Insights”. The session will feature Dr Krishna Veer Tiwari, Assistant Professor in Operations & Analytics at FLAME University, Pune, as the expert speaker.
Dr Tiwari holds a PhD in Management Science and has served as a visiting researcher at the University of St. Gallen, BITS Pilani, and Hiroshima University. Recipient of prestigious fellowships from the Swiss Government and the Association of Information Systems, he brings corporate experience from organisations such as Robert Bosch, Force Motors, and Volvo.
The session is expected to benefit students, researchers, and faculty members interested in gig economy dynamics, supply chain operations, labour market economics, and algorithmic management.
Abstract
While platform-driven delivery services have expanded India’s gig economy and created widespread employment, they have also highlighted critical challenges regarding worker safety, income stability, and algorithmic control. This study investigates the operational and labour issues faced by delivery workers, focusing on transparency and well-being. Employing a scoping review, bibliometric mapping, and quantitative surveys, the research analyses dominant academic themes along with worker perceptions on earnings and working hours. Furthermore, qualitative data gathered from semi-structured interviews with last-mile delivery personnel highlights key pain points and potential mental health impacts to inform future policy interventions.
Key Details
- Date: September 23, 2026 (Wednesday)
- Time: 03:00 PM to 04:00 PM
- Venue: C402, C. V. Raman Block
- Topic: India’s Gig Economy: Mapping Challenges Through Last-Mile Delivery & Worker Insights
- Speaker: Dr Krishna Veer Tiwari (Assistant Professor in Operations & Analytics, FLAME University, Pune)